Reference

koin138 Privacy Policy for Your Account

Clear control over account data, phone verification and wallet records is the purpose of the koin138 Privacy Policy.

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koin138 koin138 Privacy Policy for Your Account
REQUEST HELP DIRECTLY

Help With Privacy Requests and Wallet Records

A clear support route helps you act on the Privacy Policy without searching through unrelated pages.

Account access Use the account support path when you need a copy of data, cannot complete…
Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the reference…
Change request Ask us to correct outdated details or explain a deletion request through the support…
HOW RECORDS ARE HANDLED

Account Security Beside Dragon Tiger Data

We keep the Privacy Policy practical by linking each data use to an account action you can recognise.

Account details

We collect the information needed to create and maintain your account, including contact details and login data. We use it to provide access, answer requests and keep records connected to you.

Phone verification

Before account access, a phone verification step may confirm that a request comes from you. We use the result for account protection and do not treat it as permission to collect unrelated contacts.

Cookies

Cookies and similar storage can remember a session, retain selected settings and help us understand page access. You can manage cookie controls through your browser, although some account functions may then need a fresh login.

Device records

When you move from login to the lobby on mobile or desktop, we may record device and connection signals for security checks. These signals help us review unusual account activity without storing your entire device content.

Retention

We keep account, support and wallet records for the period needed for their stated purpose, dispute handling or legal duties. When that period ends, records are removed or separated from direct account identification where appropriate.

Your changes

To request access, correction or deletion, contact us through the signed-in account support route. Include the request type and account phone number; we may ask for verification before changing protected information.

Privacy Policy Answers for koin138 Accounts

These Privacy Policy answers focus on the account steps Indonesian customers ask about most: what is collected, how wallet records are matched, how cookies work and where to send a request. If your situation is not covered, use the support path inside your account and describe the specific record or access event.

It covers account details, phone verification, cookies, device signals, lobby activity, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

We may record which account areas you open, including Dragon Tiger, Crash Games or Basketball Betting. This helps operate sessions, investigate access events and connect support questions to the right account activity.

Open the signed-in account support route and request a data copy. Add your account phone number and the records you want, such as login history or a QRIS reference, so we can locate the request.

Yes. Send a correction request through account support and identify the outdated field. We may ask for phone verification or another account check before changing details that protect access or wallet records.

Cookies can keep your session active, remember settings and help connect page activity to a visit. Browser controls let you manage them, but refusing some cookies may require repeated login or affect account functions.

We retain records for the period needed to operate the account, resolve disputes, answer support requests or meet legal duties. The precise period can depend on the record type and applicable local requirements.

You can submit a deletion request through the signed-in support route. We review the request under applicable duties, because some account, verification or transaction records may need to remain for lawful record keeping.

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